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Frequently Asked Questions About Car Rental
Frequently Asked Questions About Car Rental
Below, you can find answers to the most frequently asked questions about our services. We've provided detailed information on potential issues to better assist you. If you can't find the answer you're looking for, please don't hesitate to contact us.
You need a valid national ID or passport, driver's license, and a credit card with sufficient limit. For corporate rentals, a tax certificate and circular of signature are also required.
You must be at least 21 years old and have held a driver’s license for at least one year. These requirements may vary depending on the vehicle group.
You can book online via the RepeatCar website, call our call center, or visit our office in person. All bookings are confirmed via SMS/email.
Vehicles are delivered clean and well-maintained with the same fuel level as received. Returns must match the fuel level; otherwise, fuel difference and service fees apply. Delivery or return can be arranged at our office or your address for an extra fee.
Yes, you may travel anywhere within Turkey. However, for some vehicle groups or specific situations, prior approval may be required.
Only drivers listed on the contract may operate the vehicle. Additional drivers must be registered in advance and may incur extra charges.
Yes, prices differ for daily, weekly, and monthly rentals. Discounts and promotions may apply for long-term rentals.
Do not move the vehicle. Contact the traffic police or gendarmerie, obtain a report and alcohol test, then notify RepeatCar immediately.
Traffic fines incurred during the rental period are the renter's responsibility and will be charged to the credit card on file.
Delays up to 1 hour are free. After that, an hourly fee or a full day’s charge may apply. Please notify us in advance if you anticipate a delay.
Yes, a pre-authorization amount is held on your credit card based on the vehicle group. This amount is automatically released within 21–28 business days if the vehicle is returned without any issues. Some of our protection packages may waive the deposit requirement.
The rental fee includes Compulsory Traffic Insurance, Fair Fuel Policy, VAT, and all applicable taxes.
Yes, there is a mileage limit depending on the rental duration. (1–15 days: 200 km/day, 15–30 days: 3,000 km total, 30+ days: 100 km/day). Monthly and long-term rentals may include different mileage packages. Extra mileage is charged per km. All details are clearly stated in the rental agreement.
Cancellations made at least 24 hours before the scheduled pick-up time are eligible for a full refund. If the cancellation is made within the last 24 hours, one day's rental fee may be charged. For more information, please contact our customer service.
